{"source":"NHTSA vehicle owner complaint","officialApiUrl":"https://api.nhtsa.gov/complaints/odinumber?odinumber=11769331","retrievedAt":"2026-11-05T03:28:07.088Z","count":1,"results":[{"odiNumber":11769331,"manufacturer":"Nissan North America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"08/20/2026","dateComplaintFiled":"10/06/2026","vin":"3PCAJ5M33KF","components":"POWER TRAIN,ENGINE","summary":"While driving on the highway the vehicle would not accelerate and the oil pressure light came on. After pulling over we noticed a slight burning smell and cut the engine. After a few minutes we tried to start the car again and it would not start. Vehicle was towed to independent repair shop who told us the engine had seized. We then learned of the current recall effecting this make model and year of vehicle. The vehicle experienced the same series of events outlined in a service bulletin for the recall. Vehicle was then towed to local Infiniti dealer and they were told the engine is seized and asked to drop oil pan per recall guidelines to confirm and diagnose. After not hearing from dealer after 2 weeks I follow up to be told the vehicle had not been looked at yet and they would get it in that day and call me no later than next day. Once week goes by and they still had not contacted me. I contact them and am told the only thing wrong with my vehicle was a dead battery and that would cost X amount to replace. At that point my car had been sitting in the summer sun for 3 weeks, of course the battery is dead. I reluctantly agree to the repair. After another week I follow up on the repair and am told after replacing the battery the car still will not start and I asked again about the recall diagnosis. After another week, we contact them and am told the car shows information consistent with bearings recall and they submit to Infiniti to approve. A repair timeline is discussed at this time. 24 hours later we are contacted by dealer for first time and told it now does not fit under recall. Have a case with Nissan consumer affairs. We have asked several times for work order and photos of what they are looking at and have not received. Dealer is now asking for $300 plus dollar diagnostic fee to see what is wrong. They say sludge caused engine failure and not recall issue. It has been 46 days at this point and no resolution. Per recall, sludge can be caused by bearings issue","products":[{"type":"Vehicle","productYear":"2019","productMake":"INFINITI","productModel":"QX50","manufacturer":"Nissan North America, Inc."}]}]}