Model A
Sony WH-1000XM5
Reliability signal F · Early signal · data confidence Low
9 failure reports · Early signal · Low confidence- Most common failure
- Unreliable touchpad and noise-cancelling dropouts
- Typical failure age
- 4.5 mo
- Median repair cost
- $100
- Highest reported repair
- $100
Median months
4.5
% mfr warranty
14.3%
After warranty reports
1
Avg repair cost
$100
Top failure categories
- Unreliable touchpad and noise-cancelling dropouts1
- Defective touch controls on new unit1
- Repeated Bluetooth dropouts after multiple warranty repairs1
- Hinge crack under normal use1