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Electronics

Google Nest Topaz 2.7, Topaz 2.9

1 source-linked failure report. Most reported: Fire / ignition. Typical failure around 1.9 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue
Fire / ignition
Typical first failure
1.9 yr
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
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Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

23

Failure reports

1

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Median repair cost

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Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Fire / ignition

Fire or Smoke Alarms (702)

23 months

Government / agencyIndexed Oct 16, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20211108-6853C-2147358868. Severity: Incident, No Injury. Product: Google Nest Topaz 2.7, Topaz 2.9 (Google Nest Protect models Topaz-2.7 and Topaz 2.9. Software version 3.4rc6 Smoke alarm). Incident: Google Nest Protect smoke detectors are not sounding the alarm at every smoke detector when smoke is detected. Google's specifications, as well as fire/building codes in California and other states, require smoke detectors to sound an alarm at every detector when any detector senses smoke. This is a serious safety hazard. This functionality is required to ensure that everyone in a house is alerted when a fire is detected somewhere in the building. Details: My home has 7 Nest Protect smoke detectors. I have tested the system using a blown out match as well as canned smoke at multiple different detectors. In each case, the individual Protect detected the smoke and sounded its alarm (an actual "emergency" alarm--not a "heads up"). In addition, I receive an "Emergency: There is smoke" notification on my phone. However, the alarm did not sound on any of the other 6 Nest Protects. Nest's built-in test shows that all 7 Protects are correctly interconnected and operating properly. I have reported this issue to Google's support on 3 separate occasions with no response: 1) On 10/27/2021, I reported this to Google's chat support. After escalation, Google told me they do not recommend testing the Nest Protect this way and disconnected. 2) On 10/27/2021, I reported this to Google's phone support. The support rep agreed this was an issue, escalated the incident to the Nest safety team and told me I should hear back within 24 hours. I have not yet had a response. 3) On October 31, I posted this incident on Google's Nest Community. The Product Expert there agreed this was an issue and esca

UnverifiedEvidence ★★★★☆
View report details

Months until failure

23 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

88%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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