Fire / ignition
Fire or Smoke Alarms (702)
23 months
SaferProducts.gov consumer incident report 20211108-6853C-2147358868. Severity: Incident, No Injury. Product: Google Nest Topaz 2.7, Topaz 2.9 (Google Nest Protect models Topaz-2.7 and Topaz 2.9. Software version 3.4rc6 Smoke alarm). Incident: Google Nest Protect smoke detectors are not sounding the alarm at every smoke detector when smoke is detected. Google's specifications, as well as fire/building codes in California and other states, require smoke detectors to sound an alarm at every detector when any detector senses smoke. This is a serious safety hazard. This functionality is required to ensure that everyone in a house is alerted when a fire is detected somewhere in the building. Details: My home has 7 Nest Protect smoke detectors. I have tested the system using a blown out match as well as canned smoke at multiple different detectors. In each case, the individual Protect detected the smoke and sounded its alarm (an actual "emergency" alarm--not a "heads up"). In addition, I receive an "Emergency: There is smoke" notification on my phone. However, the alarm did not sound on any of the other 6 Nest Protects. Nest's built-in test shows that all 7 Protects are correctly interconnected and operating properly. I have reported this issue to Google's support on 3 separate occasions with no response: 1) On 10/27/2021, I reported this to Google's chat support. After escalation, Google told me they do not recommend testing the Nest Protect this way and disconnected. 2) On 10/27/2021, I reported this to Google's phone support. The support rep agreed this was an issue, escalated the incident to the Nest safety team and told me I should hear back within 24 hours. I have not yet had a response. 3) On October 31, I posted this incident on Google's Nest Community. The Product Expert there agreed this was an issue and esca
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Fire / ignition
Fire or Smoke Alarms (702)
23 months
Months until failure
23 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)