Fire / ignition
Computers (Equipment and Electronic Games) (557)
24 months
SaferProducts.gov consumer incident report 20170809-3437A-2147398243. Severity: Incident, No Injury. Product: HP Spectre x360-13-4002dx HP Spectre x360-13-4002dx (Laptop computer HP Spectre x360-13-4002dx). Incident: I purchased a HP Spectre x360-13-40002dx August 2015. I use this laptop for business travel and presentations. Although the computer is 2 years old (out of warranty) it only has about 50 hours of computers use. Today, I started it up for a presentation and it died after about 2 minutes. I had borrow a computer from my client to continue with my presentation. When I returned home I tried starting the computer up again. It started but then died again 2 minutes later. It would not take a charge, charging lights did not go on. I then smelled an electrical burning smell. I removed the cover of the laptop and discovered that a portion of the motherboard had melted and burned in addition to a spot of the cover that burned plastic. I researched online and found at HP's own site dozens of customers with the same problem as I had. HP it seems did fix some of the customers laptops for free, when I called to report the issue all they could say is that I was out of the warranty period for the fix to be covered by HP. I could pay $700 to have it fixed (a new one costs about $1,000). This was not going to work for me. I might as well buy a new laptop (which I did. Not an HP). I am concerned with the number of times this has happened and the safety of these computers in people's homes. What happens if it happens at a business or home and noone is around to smell that the computer is burning and lights the business and home on fire?
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Fire / ignition
Computers (Equipment and Electronic Games) (557)
24 months
Months until failure
24 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
84%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)