Razer Inc. RZ09-0427

SaferProducts.gov consumer incident report 20260302-5CDA0-2147323086. Severity: Incident, No Injury. Product: Razer Inc. RZ09-0427 (Product & Purchase Information Manufacturer: Razer Inc. Product: Razer Blade 14 (Laptop) Date of Purchase: February 10, 2026 Date of Incident: February 13, 2026 (Within 48 hours of first use) Model Number: RZ09-0427 Serial Number: BY2328M93200906). Incident: Product & Purchase Information Manufacturer: Razer Inc. Product: Razer Blade 14 (Laptop) Date of Purchase: February 10, 2026 Date of Incident: February 13, 2026 (Within 48 hours of first use) Model Number: RZ09-0427 Serial Number: BY2328M93200906 Description of the Safety Incident On February 13, 2026, while the device was operating under normal indoor conditions and running solely on battery power, it suffered a catastrophic internal hardware failure. The incident involved: A loud electrical "popping" sound from within the chassis. Visible smoke and a strong, pungent burnt smell emanating from the device. The device shut down instantly and has since been rendered completely non-functional. This failure poses a significant fire hazard and safety risk to consumers, especially as it occurred while disconnected from any external power source (Battery Mode). Grievance & Unfair Practices Denial of "Brand-New" Replacement for DOA unit: Despite the failure occurring within 48 hours of purchase (supported by a legal tax invoice dated Feb 10, 2026), Razer Inc. has refused to provide a "Brand-New" replacement, citing that the model is discontinued. Instead, they offered a "Good-as-new" (Refurbished) unit, which is unacceptable for a Dead-on-Arrival (DOA) asset. Inaccurate Warranty Record: Razer repeatedly attempted to use outdated internal logistics data (Oct. 2025) to undermine my warranty rights, ignoring the official retail purchase documents. Negligent Global Support: As a business owner, this failure has locked critical commercial data (files and contracts) inside a hazardous de