Sony PlayStation 5 Slim Console 1TB

Best Buy 1-star review by SarahM (title: "Beware of Open Box \"Excellent Condition\""). Open-box excellent PS5 had a non-working disc drive, was full of dust and banged up, and shipped loose with no packing material. Owner called support impossible and the purchase a total scam.

Best Buy 1-star review by OmarA (title: "playstation 5 bought brand new is broken!"). Brand-new PS5 purchased in San Antonio arrived with a broken cover and black smudges. Next-day return was refused because Best Buy said the console serial number did not match the box.

Best Buy 1-star review by nickd (title: "Don’t buy!!!!!"). Open-box "excellent" PS5 arrived with dented cover, scratched remote, bent HDMI prong and bent power-cord metal. Console overheated and shut off after about 15 minutes. Owner said customer service and corporate did not help.

Best Buy 1-star review by KathiaM (title: "Disc reader was broken"). Multiple game discs would not read. At the store for exchange, Best Buy would not provide the same console ordered online and instead gave a cheaper unit, which the owner called disappointing.