Controller board failure; RMA returned worse
Built-in controller / USB controller board; thumbsticks; shell; thermals
11 months
Source-linkedVerify source — Reddit post512GB Steam Deck OLED at 11 months lost all controller inputs (sticks, buttons, trackpads) while volume/power still worked; lsusb showed no controller. Sent for RMA to Prague for unresponsive buttons; unit returned with cracked sticks, creaking shell, overheating after poor repaste, random bootloops, and sleep-on-restart issues that were not present before. Support delayed ~40 hours then dismissed evidence with reboot advice.
UnverifiedEvidence ★★★☆☆Mfr warrantyView report detailsHide report details
Controller board failure; RMA returned worse
Built-in controller / USB controller board; thumbsticks; shell; thermals
11 months
Months until failure
11 months
Repair cost
Not stated
Repaired
No
Manufacturer warranty
Yes
Extended warranty
No
Support helpful
No
Would recommend
No
AI extraction confidence
93%
Verification status
Unverified
Evidence quality
★★★☆☆ (3/5)
