ANKER A1780

SaferProducts.gov consumer incident report 20230816-C858F-2147345789. Severity: Incident, No Injury. Product: ANKER A1780 (ANKER POWERHOUSE 767). Incident: Product is ANKER POWERHOUSE 767, ordered from seller "ankerdirect" on EBAY (identifies as FANTASIA TRADING, LLC), apparently a wholly owned subsidiary of ANKER INNOVATIONS LIMITED. The product is an all in one portable power station (lithium iron phosphate battery pack, inverter, and associated electronics) which controls battery charging and subsequent output of stored energy through an inverter to provide power to household electrical devices which run on alternating current. It is marketed to people desiring a source of electrical power during a utility power outage (among others). I first tested the unit by plugging three devices into it: cable modem, wireless router, and ethernet switch. The router and switch powered up, the modem ([REDACTED]) did not. When plugged into a household 120-volt receptacle, the modem powered up normally. Having extensive electrical experience in my 76 years, I began investigating by plugging in my $5 three-light 120-volt receptacle tester, and found (to my amazement) hot and neutral reversed on this $2000 piece of gear. An online search of "120 volt receptacle hot neutral reversed" will amply describe why this is incorrect and dangerous, so I won't go into that here. I then searched online forums to see if anybody was talking about such a problem, and found multiple examples of people with the same experience who had made the company aware of the problem, and received replacement units without the problem. Others who bought units long after the problem was made known to the company, and supposedly fixed, reported receiving units with the pr