Overheating
Runners, Throw Rugs or Doormats (612)
28 months
SaferProducts.gov consumer incident report 20220327-704A2-2147357104. Severity: Incident, No Injury. Product: HeatTrak HR10-30 (https://heattrak.com/products/residential-heated-stair-mat). Incident: I had stacked three HeatTrak "Heated Snow Melting Stair Mats" (Residential Heated Stair Mat (10" x 30")) on top of each other, on a PVC/wood deck. The mats had been turned off by triggering the vendor-provided GFCI. However, the GFCI apparently was an electronic switch; a neighborhood power outage caused the GFCI to reset, resulting the mats becoming energized. They overheated, melting through and fusing together; they also damaged and melted the PVC coating on the decking. The pictures show the result (although the deck picture was taken after I had scrapped off the melted black mat material) A combination of events combined to result in this failure. First, I made the erroneous assumption that I could turn the mats on and off by using the GFCI test button. That had always worked for me; I did not realize that if there was a power outage, it would be reset. Second, I'm sure the vendor did not expect people to stack the units on top of each other. However, I had no idea they would get so hot as to self-destruct. Third, these mats should simply not be used with PVC wood-core decking.
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Overheating
Runners, Throw Rugs or Doormats (612)
28 months
Months until failure
28 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)