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Home & Garden

Nest Topaz-2.7

1 source-linked failure report. Most reported: Fire / ignition. Typical failure around 4.9 yr.

Reliability signal — · Insufficient data · data confidence Very Low

1 confirmed failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports. Counts are reports in our database, not a population failure rate.

Reliability signal

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1 confirmed failure report · Insufficient data · Data confidence: Very Low

Need at least 5 confirmed failure-signal reports before showing an A–F grade.

Most common issue
Fire / ignition
Typical first failure
4.9 yr
Median of confirmed reports with timing
Median repair cost
—
Reported costs only · market varies
Highest reported repair
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Not a quote · costs differ by country

What breaks?

Failure types

Click a type in the reports section below to filter.

  • Fire / ignition1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs— not a quote or guarantee. Labor and parts prices vary by country.

No reported repair costs yet for this model.

Median months to failure

59

Failure reports

1

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Median repair cost

—

Still recommend

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% repaired

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% mfr warranty

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% extended warranty

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% support helpful

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What breaks?

What breaks? · reports

Fire / ignition

Combination Fire/Smoke Alarm and Carbon Monoxide Detector (714)

59 months

Government / agencyIndexed Oct 16, 2026Source-linkedVerify source — SaferProducts.gov incident

SaferProducts.gov consumer incident report 20231203-30561-2147343674. Severity: Incident, No Injury. Product: Nest Topaz-2.7 (Nest Protect Smoke/CO Detector). Incident: Nest Protect Smoke/CO detectors did not raise an alarm during a smoke event. Had a fire in the fireplace going for about an hour when some pressure changes caused the HVAC to draw smoke into the entire first floor and it eventually made its way up to the center staircase to the second-floor landing. I had to turn off the HVAC and open windows to air out smoke that was clearly seen floating under lamp lights. Nest Smoke/CO detectors next to the kitchen and in the upstairs landing remained silent during the event. The Nest application did not register a smoke event, but it clearly showed motion activity when it turned on the night light feature. The application reported "Everything is ok!" during this event. These are wired powered smoke/CO detectors manufactured in 2018 with an expiration date of 2028. I tested the back-up batteries and they were good. I'm currently working with Nest to determine why these have failed to perform their designed task. I no longer have confidence in the Nest detectors (do they even detect CO? how do I test *that*?)

UnverifiedEvidence ★★★★☆
View report details

Months until failure

59 months

Repair cost

Not stated

Repaired

Not stated

Manufacturer warranty

Not stated

Extended warranty

Not stated

Support helpful

Not stated

Would recommend

Not stated

AI extraction confidence

88%

Verification status

Unverified

Evidence quality

★★★★☆ (4/5)

Discussion

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