Ardent AD2

SaferProducts.gov consumer incident report 20230823-50321-2147345617. Severity: Incident, No Injury. Product: Ardent AD2 (Ardent FX, UL Listed as Precision Heater E508685, pictured and described on Ardent website: https://ardentcannabis.com/product/nova-fx/). Incident: I was using an Ardent FX decarboxylator when it failed to shut off properly and overheated beyond the usual temperature. It melted the silicone handle of the insert that I also purchased from Ardent for use inside the FX decarboxylator. Without a shut off switch, there is a danger of fire. This is not the first report to you of this problem with another model of decarboxylator from the same company. Additionally, there are lots of reports online. I have contacted Ardent and they cannot fix the unit and will not replace it either. A PhD level scientist was using the product. Luckily she was monitoring it or it may have started a fire, especially if she were using it for oil infusing. The product was being used in accordance with all manufacturer's instructions, warnings, specifications, and videos available at the time of purchase. A silicone handle on the Ardent FX insert was burned along with my costly medicine that I have a prescription for. If it would have been used for oil infusion, then the hot oil could have caught on fire and/or severely burned someone. There was no warning about this possibility accompanying the product and the $300 unit does not seem to have the most basic over-heat protection found on even the cheapest of coffee makers. The same seems to be true for all Ardent decarboxylators based on online reviews. The Ardent FX is a kitchen appliance. Ardent says they are working on the problem, but they have no timeline for resolution and are still selling and shipping products without a warning in spite of numerous negative reviews of their products online t