Bertazzoni MAST304INMXE

SaferProducts.gov consumer incident report 20260505-99DED-2147319753. Severity: Incident, No Injury. Product: Bertazzoni MAST304INMXE (Bertazzoni Master Series 30-inch Induction Freestanding Range (Stainless Steel) Also known as Bertazzoni Master Series MAST304INMXE 30" Induction Range with 4 Heating Zones and 4.7 cu. ft. Electric Convection Oven (Stainless Steel)). Incident: We have a Bertazzoni range installed in 2022 - well maintained and immaculate. When using the standard bake function at 350* we recently noticed a smell while baking that smelled either like chemicals or wiring /electrical. We immediately turned off the oven, stopped using it entirely and contacted Bertazzoni. We were told it was out of warranty and to contact a 3rd party repair service. The appliance store where we purchased it has a service department. The technician arrived today opened up the bottom of the oven (by removing gasket and screws and bottom metal plate/housing inside the oven - he then found the issue was due to improper placement of internal thermal insulation. The insulation was burning against the element in the bottom of the oven. This internal insulation failure in a non-user-accessible component. This is not only a defect in manufacturing, but a potential fire hazard and huge safety concern!