Steam wand then total failure; warranty denied one week late
["Steam frother wand","Main machine function"]
12 months
Source-linkedVerify source — Amazon reviewAmazon.ca 1-star review by Howard K (title: "VERY POOR SERVICE and POOR CONSTRUCTION"; Verified Purchase). Purchased Nov 2023; steamer/frother failed around 11 months, then after descaling attempts the machine stopped entirely. De'Longhi admitted it was defective but refused service/exchange because warranty had expired by about one week; Amazon also declined help.
Not under mfr warrantyView report details
Steam wand then total failure; warranty denied one week late
["Steam frother wand","Main machine function"]
12 months
Months until failure
12 months
Repair cost
Not stated
Repaired
No
Manufacturer warranty
No
Extended warranty
Not stated
Support helpful
No
Would recommend
No
Confidence
93%
