Emerald SM AIR-1808

SaferProducts.gov consumer incident report 20210129-47FF4-3008665. Severity: Incident, No Injury. Product: Emerald SM AIR-1808 (Electric air fryer). Incident: 5/2019: The product did not complete the cooking cycle and the food was not done. The consumer reset the fryer and finished cooking the French Fries and they came out properly. The next time she used the fryer, the power cord became extremely hot to the touch. The fryer was set to 400 degrees for 26 minutes. The consumer was concerned about the cord's temperature. The next time she used it, the fryer caught fire. Sparks came from plug area. The consumer immediately unplugged it and discontinued use of it. The consumer called the retailer and was directed to a manager in the retailer (name unknown). The consumer later found that the person was not a manager. The consumer called back and was told that she should contact the General Store Manager. The consumer left a message for that person, but never heard back from him. The consumer contacted the manufacturer she said, their rep. ([REDACTED], Tel: [REDACTED]), said they had a lawsuit with the retailer and receive about 40 complaints a week on it. The consumer followed with the retailer and was told by their rep. (name unknown) that they did not know anything about a lawsuit. The product indicated that it meets an Intertek standard and that it complies with: CSA Std. C22-64.