Frigidaire FCWS2727AS

SaferProducts.gov consumer incident report 20250826-6E65C-2147328336. Severity: Incident, No Injury. Product: Frigidaire FCWS2727AS (Wall oven). Incident: I purchased a new built-in oven for replacement of existing oven 7/12/2025 online at Lowe's. It was delivered and installed by Lowe's on 7/28/25. On 8/12/25 it made a loud pop while preheating and smoke poured out of it. The Lowe's installers came the next day and determined it was not an installation issue and told me to call frigidaire. They sent a technician 8/14/25 who said the convection fan motor was faulty and caught on fire. He was unable to order replacement parts because frigidaire had not yet assigned replacement part numbers for this model. I called frigidaire 8/21/25 and asked for the part numbers and passed the info on to technician ([REDACTED]). Parts were delivered to home 8/24/25. Technician returned to install them 8/26/25 but was unable to because they were the wrong parts. We called frigidaire and they said parts were not available. I still do not have a working oven.