GE Monogram ZET1SH1SS

SaferProducts.gov consumer incident report 20190316-FDCB7-2147382163. Severity: Incident, No Injury. Product: GE Monogram ZET1SH1SS (GE Monogram Direct Air Convection Built-In Electric Wall Oven Product Number: ZET1SH1SS Serial Number: DF600995Q Color: stainless steel Professionally mounted and installed by home builder Richmond American homes in 2015). Incident: Product is GE Monogram Wall-Mounted electric oven. Model ZET1SH1SS; S/N DF600995Q. It was installed in a brand new construction in 2015. Incident: When using the oven and moving the dial from Low Broil to Hi Broil, we removed food ready from the oven and closed the door. Upon the attempt to open again to remove the second food item, the oven had a big spark, and a made loud and continuous buzzing sound, that of an electric shock. Fire ensued but after closing the door, the circuit breaker tripped, burning pieces of metal fell from the top of the oven to the food on the oven rack. We left the door closed until the fire stopped. After the oven cooled off, we inspected it and saw that the metal holding the top heat element was burnt and broken. We saw pieces of metal broken on top of the flatbread we were cooking and other pieces that were shot towards the oven door made a small dent in the glass and the edge of the oven door. This situation could have resulted in large fire as the oven is mounted on wooden kitchen cabinets or body injury considering that the metal that was shot out was so hot that it left chip in a glass and damaged the edge of the door, both designed to withstand very high heat. Should a piece of such metal get in contact with the skin at such velocity and heat, the injury could be devastating.