Hearthstone Hearthstone Waitsfield 8770-001DX (LP)

SaferProducts.gov consumer incident report 20260118-0A44B-2147324435. Severity: No Incident, No Injury. Product: Hearthstone Hearthstone Waitsfield 8770-001DX (LP) (Hearthstone Waitsfield DX direct-vent propane (LP) gas stove. Free-standing residential gas heating appliance with sealed combustion firebox, ceramic glass viewing panels, pilot ignition system, and direct-vent flue. Installed indoors as a primary supplemental heat source in a single-family home. Manufactured by Hearthstone Stoves.). Incident: I am reporting a safety issue involving a residential, direct-vent propane gas stove (Hearthstone Waitsfield DX, LP) purchased and installed in early 2019 in what was our primary residence at the time. In 2024, the house became a rental, and the appliance was being used by our tenants as a primary heat source at the time of the incident which triggered this complaint, in December of 2025. The stove operated for multiple years with a defective pilot assembly that was subject to a manufacturer safety mitigation bulletin requiring the unit to be shut off until the pilot assembly was replaced. During multiple service visits by the authorized dealer, this bulletin was not disclosed, and the stove was repeatedly returned to service. At no time were we notified of the mitigation program by the manufacturer. The defective pilot assembly was eventually replaced in October 2024 by a different service provider when the authorized dealer was unavailable. This replacement was paid for out of pocket and was performed without disclosure that the appliance was subject to a manufacturer proactive replacement program. By that time, the stove had already operated for years with the defective pilot assembly in place. As a result, the appliance experienced prolonged abnormal operation, including over-firing and flame impingement. In December 2025, after a service visit in which the dealer again returned the stove to service, and again failed to notify us about the pilot mitigation prog