Hisense HRS290P5FSE

SaferProducts.gov consumer incident report 20250623-DD733-2147330228. Severity: No Incident, No Injury. Product: Hisense HRS290P5FSE (Product Description: The product is a Hisense brand side-by-side refrigerator, model HRS290P5FSE, purchased from Lowes in June 2025. It is a full-sized, freestanding refrigerator designed for residential kitchen use. The unit features: Color: Stainless steel exterior finish Configuration: Side-by-side doors Dimensions: Approximately 35.98" W x 33.86" D x 69.88" H (per manufacturer specifications) Capacity: 20.9 cubic feet (13.25 cu. ft. refrigerator / 7.62 cu. ft. freezer) Features: Built-in digital control panel located on the freezer door Exterior ice and water dispenser Automatic ice maker (located inside the freezer door) LED interior lighting Spill-proof glass shelves Factory-installed handles The product is marketed as ENERGY STAR certified and includes a child lock, quick cool function, and door alarm. The serial numbers for both defective units included the same batch identifier B7BHO. The manufacturing dates were April 22, 2025 and April 23, 2025, respectively.). Incident: What happened that made you want to report? In June 2025, my household purchased a Hisense side-by-side refrigerator model HRS290P5FSE from Lowes. Upon delivery and setup, the unit failed to cool properly in the refrigerator compartment. After more than 18 hours plugged in and empty, the internal temperature remained in the 50s Fahrenheit, despite the digital panel falsely displaying 34F. We verified this using multiple calibrated thermometers and confirmed food safety temperatures were never reached. Lowes replaced the defective unit with another refrigerator of the same model and production batch (same batch number on the serial). Within the first 24 hours, the replacement refrigerator began leaking unprompted water into the ice chute and dispenser tray, even though the ice maker was off and the water had not been used. Soon after, a mechanical knocking n