LG WM3600HWA

SaferProducts.gov consumer incident report 20230315-D07CD-2147348724. Severity: Incident, No Injury. Product: LG WM3600HWA (LG Electronics 27 in 4.5 cu. ft. Ultra Large Capacity White Front Load Washer with Steam and Wi-Fi Connectivity). Incident: I purchased a LG washer from Home Depot on March 9, 2022, with an expected delivery date of March 17, 2022. A damaged washer was delivered on March 18, 2022. My husband contacted a representative from Home Depot and permission was given to my husband to use the washer until a replacement washer was delivered. My husband was informed the vendor would be contacted concerning the damaged washer. I contacted Home Depot on March 21, 2022 to report a loud noise from the washer when used and was transferred to an LG representative. I was informed by this representative that LG washers do not normally make loud noises and since a replacement washer was ordered, no action was taken. On March 26, 2022, the damaged Washer failed to operate. The breaker was checked by my 31-year-old son, and he reported that it was making a loud hissing noise. The Washer was unplugged. I contacted an electrician on Mar 28, 2022, and the breaker box was checked by the electrician on March 29, 2022. We were informed that the dedicated breaker for the washer and gas dryer was burned which also caused damage to the buss bar of the panel board from heat and was a fire hazard. On March 30, 2022, the electrician installed new breakers, arc fault breakers, and 200-amp main breaker 40/80 service. On March 31, 2022, the replacement washer was delivered. On that day, I contacted LG Customer Care. All documentation requested including pictures of damaged Washer and damaged breaker/breaker box buss panel and invoice to replace the damaged breaker box was provided by April 5, 2022. On April 6, 2022, I received a cal