Monument Grills Mesa 200 Stainless

SaferProducts.gov consumer incident report 20250414-1947E-2147331937. Severity: Incident, No Injury. Product: Monument Grills Mesa 200 Stainless (Monument Grills Mesa 200 Stainless Steel 2-Burner Propane Grill). Incident: We purchased a Monument Grill (Mesa 200 Stainless Steel 2 burner grill) directly from the Monument website two weeks ago. We assembled the grill and did a test run (without food) and the burners looked like they were working fine. The next night we started it up to cook dinner. While it was warming up, the grill caught on fire right near the electrical starter button with flames shooting down the grill to the ground and melted plastic/rubber dripping (while on fire) hitting the ground. We turned off the dials and the valve at the propane tank, but the fire continued to burn. This morning, we contacted Monument Grills customer support and explained what happened. They asked us to text them photos and after seeing them, they said it was "a damanged firebox and the gas line was separated from the burner tube. It was NOTHING you guys did wrong and NOTHING that you would have noticed right away." They asked if we would like a replacement grill and we told them NO, we are shellshocked, but we would like this one removed. They said they were unable to remove the grill - that would be something we would have to do on our own. Please see text chain photos for timetable and exact wording. They now say leadership wants the grill back and they won't refund or pay any damages because we had [REDACTED] come and remove it. This company is a disgrace and this specific product is unsafe.