Monument 35633

SaferProducts.gov consumer incident report 20231228-D2342-4536750. Severity: Incident, No Injury. Product: Monument 35633 (Stand alone, propane-grill stainless steel 3 liquid propane gas grill will 1 side burner). Incident: 9/15/2023: The was in use for more than 30 minutes, when he noticed flames emitting from it. The consumer grabbed a water hose, from approximately 30� away and spray the grill down to extinguish the flames. The consumer tried to turn the propane tank off, but the grill/control knobs and tank were too hot. The water allowed those parts to cool down enough, so that he could turn the propane off. The grill also burned part of the rear of his home (approximately 50 square feet). He contacted the manufacturer by phone and email, several times, and their representative ([REDACTED]) offered parts to repair the grill, but the consumer no longer feels safe with the grill. [REDACTED] said that there was nothing else they could do, because this was not caused by manufacturer�s error. The consumer said that [REDACTED], indicated that the grill had not been properly maintained/cared for. The consumer has been grilling for over 50 years and never experienced a problem like this. He also saw a similar report on the internet for this manufacturer�s grill. The same type of incident occurred with his grill in 2022, but he stopped the fire before it expanded. There were no injuries with that incident.