Nurecover, Sonaricus KG-XZY

SaferProducts.gov consumer incident report 20260811-145B7-2147312578. Severity: Incident, No Injury. Product: Nurecover, Sonaricus KG-XZY (Nurecover steam kettle. 3L Sauna Steamer, 1200W Fast Heat, Remote, 9 Levels, 99-Min. 11 x 9 x 9 inches, 3.6 pounds. Color, black. ASIN B0FGTFCXH8. Item model number KG-XZY. Manufacturer Yongkang Kuaigong Industry&Trade Co.,Ltd. This was the second steamer they sent me because the first one leaked steam out of the lid. The details about the product I am taking from Amazon since Nurecover no longer provides any information about the product on their website.). Incident: I purchased a Nurecover steam sauna in November 2023 for home use. The unit includes a water-heating kettle that sits outside the sauna enclosure and delivers steam through a tube. In 2024 the water kettle was leaking steam through the top so I was sent a replacement. In July 2026 the unit failed. The plastic housing surrounding the control panel and digital display of the water-heating kettle had visibly melted and scorched. The deformation and charring are consistent with sustained overheating at the control assembly rather than normal wear. The unit gave no fault indication, alarm, or automatic shutoff before the damage occurred, I discovered it visually when I went to use it. I always used this product exactly as described in the instructions. I always turned it off and unplugged it immediately after a 20 minute usage as I exited. There were no injuries involved in the malfunction. I reported the failure to Nurecover on July 16, 2026, describing it explicitly as a possible safety concern and including photographs. In the company's reply, and in every subsequent message over the following four weeks, no acknowledgment of the safety issue was made. The response addressed only warranty status and replacement logistics. The company informed me the model has been discontinued, but did not state whether the discontinuation was related to any defect. Because the compan