PitBoss PB700NX

SaferProducts.gov consumer incident report 20260708-38DB4-2147314273. Severity: Incident, No Injury. Product: PitBoss PB700NX (PitBoss Pellet Smoker Grill Model PB700NX Serial Number EG109872502529 Classic Onyx Edition Purchased on 03/28/2026 at Walmart in Gillette Wyoming 82718 Price of unit $446 Specifications- Self fed auger pellet grill smoker, with electronic control temperature and time). Incident: I purchased a PitBoss Smoker Grill Model- PB700NX Classic Onyx Edition from Walmart on 03/28/2026. I had used the unit 3 times without incident. The next use, as always i used it as described in the manufacturers instruction manual. However, as it was on a low temperature (180 degrees F) I was in the front yard doing yard work, when the fire department arrived due to a call from a neighbor who reported excessive amounts of smoke pluming from the unit on the back deck. As I went to examine the concern, it was smoking excessively, and in fact on fire in the pellet hopper. This was clear how it ignited upon examination following the extiguishing of the fire. I was obvious that the fire ignited the pellets in the auger channel, and grew up into the pellet hopper storage box on the side of the unit. This caused extensive damage to many elements of the unit, including melting, and destroying the control panel and wiring. This unit is under manufacturers full warranty for 5 years. I called to report this incident to the warranty department ([REDACTED]), who requested to obtain photos and do a video chat, which I accomodated fully. I also provided extensive amounts of photos of the entire unit, inside and out. They requested I disasemble the unit for further photos, which I also furnished. They continued to question the same questions over and over, to the extent of my frustration of being on this call for a very significant amount of time. It was clear they were not going to honor the warranty they provide for incidents such as this, so they terminated the call when they c