RUstice TImbers Rustic TImbers

SaferProducts.gov consumer incident report 20260115-A8428-2147324544. Severity: Incident, No Injury. Product: RUstice TImbers Rustic TImbers (Hargrove Vented Gas Logs HIdden Control Rusted Timbers serial number 3093784 receiver #24CPHC3F%). Incident: We purchased a gas fireplace insert from Deans Fireplace in Plantsville CT in November. https://www.deanshouseoffire.com Phone 860.621.5311 They suggested one installer who told us he we were too far away and suggested we contact our gas company who would be installing the lines. Our gas company [REDACTED] This unit the Rustic Timbers is manufactured by Hargrove Premium Products https://www.hargrovegaslogs.com/ Phone 918 241 4166 On Dec 15 2025, a Monday the gas line was installed and the unit was attached by [REDACTED]. The unit worked and looked lovely. That afternoon we lit it up and were enjoying it when my husband could not turn it up, turn it down or turn it off. We called [REDACTED] and spoke with [REDACTED] the installer. He then instructed us to turn it off manually at the side of the plate and then to turn off the gas. We did as instructed. We made arrangements for [REDACTED] to come back on Wednesday Dec 17 to assess the situation. On December 17, [REDACTED], the person originally recommended by Deans to install the fireplace Phone [REDACTED] came to our door. My husband had forgotten to cancel the original appointment. When we explained what happened [REDACTED] told us I know exactly what happened. He told us the receiver had burned up. He then showed us our burned up receiver. He told us that despite the manufacturers instruction on placement of the receiver it cant be placed there because they burn up. He had this happen once and learned he had to not follow the manufacturers instruction but instead put the receiver in a different position to keep it from burn