Samsung NX60A6311SS

SaferProducts.gov consumer incident report 20250207-2BC09-2147333366. Severity: Incident, No Injury. Product: Samsung NX60A6311SS (Samsung 6.0 cu .ft. Smart freestanding gas range. Model #NX60A6311SS). Incident: I bought and installed a Samsung Range Model # NX60ASS at 11/20/2021. On 01/26/2025 Sunday around 7:00 pm, the range automatically fired up and made a lot of smoking out of the kitchen window and full of the house. Furnaturelly we came back on time and opend the oven door and all window to let the smoking out. No damage to person or furnatures, just a plastic basket we put in the oven and 3 knobs of the range melted down. Other two time incidents happened but just pepe sound and small smoking. We take off the electricity of power to this range and just use match to light up the top burner to cook. Samsung send a repair person on 02/04/2025. He just reported to see the plastic residue and told me that Samsung would send a new range to replace it. Then I received an email from SamSung which said it is not a mechanical problem and is not in the warranty limit and just close the case. I think it's a big product safety problem and require your office to investigate this problem. Thanks!