Sears Kenmore Electric Range 790.42531310

SaferProducts.gov consumer incident report 20200822-52FC4-2147370305. Severity: Incident, No Injury. Product: Sears Kenmore Electric Range 790.42531310 (Sears Kenmore White 30" Electric Slide in Range). Incident: I have a Kenmore Electric Range Model #790.42531310. Purchased from Sears Store in September 2014. The oven racks no longer fit in the oven. They will not stay within the grooves and fall to the bottom of the oven. Therefore, it is unsafe to use the oven. In my opinion this is an oven defect and a fire hazard. There is an issue with either the interior oven or the racks, but more than likely it's the interior oven. On Friday, August 21, 2020 I had the Sears Service Repairman inspect the oven. He literally shook his head and had no explanation. Furthermore, there is nothing he could fix. The insert of the oven is not removable or replaceable. He said there was no recall that he could see in his technical support material. I have made several calls to Sears Customer Service, Customer Care, Parts Department and Technical Specialist. No one can give me an answer - especially since the stove is out of warranty and I do not have an extended warranty plan.