Fire / ignition
Gas Ranges or Ovens (279)
32 months
SaferProducts.gov consumer incident report 20200211-11201-2147374882. Severity: Incident, No Injury. Product: Thor Kitchen HRG3080U (Thor Kitchen HRG3080U 30" Freestanding Professional Style Gas Range with 4.2 cu. ft. Oven, 4 Burners, Convection Fan, Cast Iron Grates, and Blue Porcelain Oven Interior, in Stainless Steel). Incident: Purchased a Thor Kitchen 30" gas range in June of 2017. The unit has had many problems over the years. But a critical issue is the fact that the unit has started to turn on by itself. I did not believe it at first when my wife told me until I heard it firing up by itself late one night. This is VERY dangerous. I have located several other reviews online with people that are having the same problem. I know I am out of warranty, and probably will not receive any help or refund from Thor. I am mainly concerned with other people getting hurt by this problem. There are other online reviews on Amazon which indicate people have had the same problem of the unit turning on by itself. I have video of the range firing up by itself, clearly showing the oven knob in the off position but the flames are going inside the oven. I have never seen anything like this in my life. Thankfully we were home to notice the problem and a fire did not start. The unit has been unplugged and gas has been turned off. Even if it could be repaired, I dont trust their products now. This is a big problem for them and again I just dont want to see anyone get hurt
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Fire / ignition
Gas Ranges or Ovens (279)
32 months
Months until failure
32 months
Repair cost
Not stated
Repaired
Not stated
Manufacturer warranty
Not stated
Extended warranty
Not stated
Support helpful
Not stated
Would recommend
Not stated
AI extraction confidence
88%
Verification status
Unverified
Evidence quality
★★★★☆ (4/5)