Vermont Castings Intrepid 2118

SaferProducts.gov consumer incident report 20231212-5BCDD-4517948. Severity: Incident, No Injury. Product: Vermont Castings Intrepid 2118 (Wood burning stove). Incident: The consumer did not start using the stove until the last week of October 2023. 10/20/2023: It was evident from day one that the air input level was faulty and did not work properly. Over time it became worse. The consumer noted that the manufacturer�s rep. (name unavailable) advised him of some technical steps to take, but when he tried them, the problem still remained. The consumer immediately contacted the dealer and their rep. referred him to the manufacturer. He immediately contacted the manufacturer and they have told him that they will send someone out to look at the stove. The consumer has sent 9 emails to the manufacturer and called them about this problem several times, but it is still not resolved. The product presents a fire hazard, because of uncontrollable operation of the stove. He paid $4,300.00 for the stove.