RAM/motherboard crashes then unit permanently dead after on-site repair
["Motherboard","RAM (suspected)","Battery charging after repair"]
Trustpilot review by Christian (18 August 2026; Switzerland). ThinkPad P16 Gen 2 with paid 3-year Premier On-Site Support: logs pointed to RAM/motherboard failure. After motherboard/heatsink install battery would not charge; within an hour a pop, burnt smell, and permanent shutdown. Lenovo then refused on-site warranty and demanded depot drop-off despite having required BitLocker disable.
UnverifiedEvidence ★★★☆☆Not under mfr warrantyExtended warrantyView report detailsHide report details
RAM/motherboard crashes then unit permanently dead after on-site repair
["Motherboard","RAM (suspected)","Battery charging after repair"]
Months until failure
Not stated
Repair cost
Not stated
Repaired
No
Manufacturer warranty
No
Extended warranty
Yes
Support helpful
No
Would recommend
No
AI extraction confidence
94%
Verification status
Unverified
Evidence quality
★★★☆☆ (3/5)
