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Network Device

Ubiquiti Cloud Gateway Ultra

What is likely to break, when it happens, and how expensive it can be — from source-linked reports.

Reliability signal — · Insufficient data · data confidence Very Low

1 failure reports

Reliability summary

What is likely to go wrong, when it happens, and how expensive it can be — from source-linked failure reports.

Reliability signal

—

1 failure report · Insufficient data · Data confidence: Very Low

Need at least 5 failure-signal reports before showing an A–F grade.

Most common issue: Firmware brick after auto-update
Typical first failure: 1 yr; Median of reports with timing
Median repair cost: —; Reported costs only
Highest reported repair: —; Not a guarantee

What breaks?

Failure types

Click a type in the reports section below to filter.

Firmware brick after auto-update1 · 100%

When does it break?

Failure timing

Months after purchase, using reports that included timing.

What does it cost?

Reported repair costs

Distribution of owner-reported repair costs — not a quote or guarantee.

No reported repair costs yet for this model.

Median months to failure

Failure reports

Median repair cost

—

Still recommend

% repaired

% mfr warranty

% extended warranty

—

% support helpful

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What breaks?

What breaks? · reports

Firmware brick after auto-update

Firmware / gateway software

12 months

Source-linkedVerify source — Reddit post

UniFi Cloud Gateway Ultra bricked itself after just over a year, reportedly during an auto-update from 5.15 toward 5.19. Factory reset and official firmware flashes to 5.12/5.15/5.19 all reported invalid firmware, and Ubiquiti denied RMA because the unit was out of warranty.

UnverifiedEvidence ★★★☆☆Not under mfr warranty

View report details

Months until failure

12 months

Repair cost

Not stated

Repaired

Manufacturer warranty

Extended warranty

Not stated

Support helpful

Would recommend

AI extraction confidence

93%

Verification status

Unverified

Evidence quality

★★★☆☆ (3/5)

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