Breville Barista Express BES870XL

Best Buy 1-star review by WendyG (title: "Expensive machine that doesn’t always work"; owned 9 months). After 4 months steam stopped getting hot; Breville insisted on descaling despite water heating and light use; required video-chat descaling before further help.

Best Buy 1-star review by KELLY (title: "I would not recommend"; owned 1 month). Said product is not user-friendly and broke after 30 days or before 30 days of use.

Best Buy 1-star review by Wolfpack (title: "Where to even begin..."; owned 1 year). After ~9 months leaked all over the counter; warranty repair returned unit without temperature or water-flow control and hot-water feature ran until tank emptied unless manually shut off; sent in again.

Best Buy 1-star review by ANDRES (title: "Grinder not good"; owned 6 months). From one day to the next the grinder stopped; cleaning completed and still would not work.

Best Buy 1-star review by FormerBrevilleCustomer (title: "DO NOT BUY!!!! AVOID AT ALL COSTS!!! ZERO STARS!!"; owned 1 year). First unit failed to pump water through group head within one week (advance-shipped replacement); replacement failed within six months with no steam or hot water.

Best Buy 1-star review by elTommy (title: "Get the protection plan!"; owned 2 months on second unit). First unit pump quit after 4 months; Best Buy protection replaced it; brand-new replacement lasted 2 months before pump then grinder failed.

Best Buy 1-star review by Gary (title: "Customer service has a LOT to be desired!"; owned 1 year). Used bottled water and machine filter; developed leak from below the reservoir that dumps water until empty whenever reservoir is filled and seated.

Best Buy 1-star review by DustinC (title: "Grinder broke & put metal shards in coffee grounds"; ~8 months). Found metal shards in espresso grind; after removing grinder cap saw metal part breaking apart; after stopping grinder use the espresso pressure mechanism also failed within two weeks.

Best Buy 1-star review by Samra (title: "Don't waste your money"; owned 7 months). Started leaking after 6 months of use; Breville suggested sending it in for assessment instead of replacing, expecting weeks without coffee.

Best Buy 1-star review by TechGuy24 (title: "Avoid the Breville Barista Express at All Costs"; owned 1 year). Built-in grinder failed repeatedly even after two separate repairs; criticized Breville support.

Best Buy 1-star review by alabesky (title: "Broke within a year"). Made good coffee until it stopped working within a year; sent clean under warranty and received it back wet with coffee grounds, fingerprints, and white mold.