NHTSA complaint #11180030

Owner complaint summary

I DROVE HOME A BRAND NEW 2019 NISSAN ROGUE SL AWD FROM THE DEALER ON A FRIDAY NIGHT WITH 9 MILES ON IT. I DROVE IT ON THE HIGHWAY TO GO SKIING THE FOLLOWING DAY AND THEN ON MONDAY EVENING (AFTER 3 DAYS OF OWNING CAR AND 362 MILES), THE ENGINE MALFUNCTION INDICATOR LIGHT WENT ON. CALLED DEALER AND THEY SAID TO BRING IN TO LOOK AT IT AND ALSO THE NISSAN CONNECT EMAIL STATED TO OPEN/CLOSE GAS CAP. AFTER DOING SO, A COUPLE OF START/STOPS, THE LIGHT DID NOT COME BACK ON. I CALLED DEALER AND SAID IF IT COMES ON, I WILL BRING IN BUT LET'S WAIT AND SEE. ON WEDNESDAY (DAY 5 AND 440 MILES), I WAS COMMUTING HOME FROM WORK AND WHILE IN MIDDLE LANE OF SLOW MOVING TRAFFIC ON A STATE HIGHWAY, 6 MALFUNCTION INDICATOR LIGHTS ALL WENT ON AND THE CAR FELT STRANGE. AS SOON AS I COULD, I GOT INTO THE RIGHT LANE AND REALIZED I HAD NO ACCELERATION AS IF THE CAR FELT LIKE IT WAS IN NEUTRAL. I WAS ABLE TO COAST OVER AND INTO A NEARBY PARKING LOT THANKFULLY. I CALLED DEALER AND THEY ADVISED TO CALL FOR ROAD SIDE ASSISTANCE AND TOW TO THEIR DEALERSHIP. I WAS GIVEN A LOANER AND HAVE BEEN WORKING WITH NISSAN CONSUMER AFFAIRS. THE CAR IS STILL NOT REPAIRED AFTER 8 DAYS OF BEING IN SERVICE DEPARTMENT AND THEM WORKING WITH NISSAN SPECIALISTS. THEY BELIEVE THEY FOUND THE ELECTRICAL CONNECTION ISSUE AND ARE STILL WORKING THROUGH IT AND WILL TEST BUT I DO NOT FEEL SAFE GETTING BACK INTO THIS VEHICLE AFTER HAVING AN ENGINE FAILURE THAT COULD HAVE RESULTED IN SERIOUS INJURY OR WORSE.