Verified government source

NHTSA complaint #11180645

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM

Dates

Incident: 02/01/2019
Filed: 02/17/2019

Owner complaint summary

COMPLAINT INVOLVING CHECK ENGINE LIGHT ON I PURCHASED A CAR JANUARY 19, 2019 13 DAYS LATER MY CHECK ENGINE SIGN CAME ON I CALLED EASTCHESTER CHRYSLER JEEP DODGE 4007 BOSTON RD BRONX NY 10466 AND THEY HAD ME DROP OFF THE CAR FEB.1,2019 AND I GOT THE CAR BACK FEBRUARY .4,2019 THEY TOLD ME THEY DTC PO452 AND MUST REPLACE ESIM AND REASSEMBLED. 10 DAYS LATER FEB.13 THE CHECK ENGINE LIGHT COMES ON AGAIN I TAKE THE CAR BACK FEB15,2019 AND THEY TELLING ME THEY FIND NOTHING WRONG WITH THE CAR AND I ASK IF THE ENGINE LIGHT IS ON AND THE TOLD ME KNOW THEY TURNED IT OFF THEY STILL HAVE MY CAR AND TOLD ME MONDAY FEB.18,2019 THEY WILL HAVE SOME ONE TO LOOK MORE INTO IT I TOLD THEM TO PLEASE MAKE SURE THAT THE LIGHT DOESN'T COME BACK ON I JUST GOT THE CAR AND ALREADY HAVING PROBLEMS WITH IT AND IT IS A BRAND NEW CAR. IS THERE ANYWAY I CAN GET A NEW ONE?

This is an owner complaint filed with NHTSA (ODI #11180645). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11180645. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.