NHTSA complaint #11195683

Owner complaint summary

ON DECEMBER 20, I BOUGHT THE CAR, HONDA CIVIC TYPE R 2019 RED. APPROXIMATELY THE DAY I BOUGHT IT, I NOTICED THAT WHEN I PUT THE SECOND CHANGE TO A STRANGE NOISE, I TOLD THE SELLER [XXX] AND HE TOLD ME THAT MAYBE IT IS ME WHO IS THROWING THE WRONG CHANGES. TIME PASSES AND I KEEP GOING MORE OFTEN I CALL AMERICA HONDA THE FOLLOWING MONTH, WHICH WAS IN JANUARY ABOUT 3 WEEKS AFTER BUYING THE VEHICLE AND I TELL THEM THAT I AM HAVING PROBLEMS WITH THE TRANSMISSION THAT EVERY TIME I PUT THE SECOND CHANGE IT MAKES ME AN STRANGE NOISE, ALL THE INFORMATION IS POINTED OUT, THE CASE NUMBER THEY GIVE ME IS # [XXX] AND IN THAT CASE NUMBER IS ALL THE INFORMATION PREVIOUSLY MENTIONED. WHEN I MAKE THE FIRST CHANGE OF OIL AND FILTER OF THE AUTO I COMMUNICATE WHAT OF SAID FAILURE AND THEY TELL ME THE CAR IS WELL MAYBE THEY ARE THEIRS. ON MARCH 24 I NOTICED THAT WHEN I PUT THE CAR IN SECOND PLACE THE CHANGE AFTER SEVERAL DAYS TOOK THE CAR TO THE DEALER YESTERDAY MARCH 25, 2019 AND TODAY MARCH 26 THE MANAGER CALLS ME IF HE AUTHORIZED IT TO LOWER THE TRANSMISSION SINCE THE CODES THAT THE CAR GAVE HIM DID NOT SAY ANYTHING ACCURATE AND THE TECHNICIAN TELLS HIM THAT THERE MAY HAVE BEEN A BAD HANDLING OR A BAD CHANGE AND THERE IS THE COMMUNICATION TO THE SERVICE MANAGER [XXX] THE CAR IS NEW AND SINCE HE BOUGHT IT HAD A FAILURE OF TRANSMISSION SO MISMANAGEMENT CAN NOT BE AND HE TELLS ME THAT THE TECHNICIAN CONFIRM THAT THERE WAS A MISHANDLING OR HONDA GUARANTEE OR THE EXTENDED THAT I PUT ADDITIONAL TO THE CAR WOULD COVER THE DAMAGE AND AT THAT TIME I COMMUNICATE FROM THE BEGINNING COMMUNICATE PROBLEMS OF TRANSMISSION. MY NAME IS [XXX] AND PHONE NUM IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR