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NHTSA complaint #11203297

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 MERCEDES-BENZ GLC350E

Manufacturer

Mercedes-Benz USA, LLC

Components

UNKNOWN OR OTHER

Dates

Incident: 04/20/2019
Filed: 04/24/2019

Owner complaint summary

VEHICLE WAS IN MOTION ON A CITY STREET WHEN IT STALLED AND EVEN THOUGH I DEPRESSED THE ACCELERATOR, VEHICLE WOULD NOT MOVE. A MESSAGE IN RED APPEARED STATING THERE WAS NOT ENOUGH FUEL AND TO GO RE-FUEL, EVEN THOUGH THE TANK WAS 3/4 FULL. THE ENERGY FLOW THROUGH THE BATTERY WAS 16-19%. I HAD TO SHUT OFF THE CAR. WAIT. THEN, RE-START AND WAS ABLE TO GET HOME. PROBLEM: 1. THE CAR GAS ENGINE DID NOT KICK IN AND THE MESSAGE WAS TO RE-FUEL (CAR DID NOT RECOGNIZE ALMOST FULL TANK OF GAS). 2.STALLED WHILE IN MOTION. (I AM GLAD THIS DID NOT HAPPEN ON THE HIGHWAY). THE LOCAL DEALER HAS THE CAR NOW AND I AM DRIVING A LOANER. THEY HAVE THE CAR SINCE SAT APRIL 20,2019. (AUTOBAHN MOTORS 650-637-2333 @ 700 ISLAND PARKWAY, BELMONT, CA 94002

This is an owner complaint filed with NHTSA (ODI #11203297). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11203297)Back to reports

Official record ID (ODI): 11203297. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.