Verified government source

NHTSA complaint #11210184

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 RAM 1500

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN

Dates

Incident: 05/27/2019
Filed: 05/27/2019

Owner complaint summary

ENTERPRISE RENTAL - WHILE DRIVING ON A BUSY CITY FREEWAY, THE PICK UP TRUCK LOST ALL IT'S SPEED AS IF TRANSMISSION SWITCHED FROM (DRIVE) TO (NEUTRAL). THIS OCCURRED AT APPROXIMATELY 1,180 MILES (ODOMETER), AS I WAS DRIVING ON THE LEFT LANE (FAST LANE) GOING AROUND 75/80 MPH THE VEHICLE'S RPMS SPED UP TO 5000/6000 WHILE THE SPEEDOMETER SHOW THE VEHICLE SLOWING DOWN AS THE PICK UP TRUCK LOST IT'S SPEED. I IMMEDIATELY TURNED MY EMERGENCY LIGHTS ON AS I ATTEMPTED TO PULL OVER ONTO THE LEFT SHOULDER. I ALSO PROMPTLY REALIZED THAT THE RPMS WERE AS HIGH DUE TO MY FOOT STILL RESTING ON THE ACCELERATOR, I ALSO CHECKED THAT THE PICK UP TRUCK'S GEAR WAS STILL LIT UP AS (DRIVE) - AND I CONFIRMED THAT IT STILL WAS, BUT THE PICK UP TRUCK WAS NOT RESPONDING. AFTER COMING TO A COMPLETE STOP THE PICK UP TRUCK WAS PLACED IN (PARK) AND NO WARNING MESSAGES/LIGHTS LIT UP (BEFORE/DURING/AFTER INCIDENT). AS I THE PICK UP TRUK WAS STILL RUNNING IN (PARK) I TURNED OFF THE (A) BUTTON LOCATED BELOW THE GEAR KNOB (AUTOSTOP MODE) JUST IN CASE THAT MIGHT HAVE PROMPTED THIS (HIGHLY UNLIKELY BUT - JUST IN CASE). AFTER INSPECTING ALL GAGUES IN DASHBOARD (ENGINE TEMP/BATTERY/TRANSMISSION OIL TEMP ETC) ALL OK, THE PICK UP TRUCK WAS PLACED IN (DRIVE) GEAR AFTER, THE PICK UP TRUCK RESPONDED TO THE GAS PEDAL'S INPUT (NORMALLY). OUTSIDE TEMPERATURE WAS AROUND 100 DEGREES (F), PRIOR TO INCIDENT PICK UP TRUCK HAD BEEN PARKED FOR 6HRS IN THE SUN; INCIDENT OCCURRED AFTER DRIVING THROUGH A 1- 1 1/2 INCH RAISED CONCRETE BUMP (ON THE FREEWAY, TYPICAL IN TEXAS). PICK UP TRUCK HAD BEEN DRIVEN APPROXIMATELY 1000 MILES IN THE LAST 2 DAYS (HIGHWAY MILES).

This is an owner complaint filed with NHTSA (ODI #11210184). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11210184. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.