NHTSA complaint #11218488

Owner complaint summary

STEERING ISSUES CAUSED BY WEAK STEERING COMPONENTS AND POOR SUSPENSION GEOMETRY. DEATH WOBBLE AND JUMPY, LOOSE, WANDERING STEERING FROM FACTORY. BROUGHT INTO DEALER MAY FOR UPDATED OEM TRACKBAR WITH STIFFER BUSHING UPDATE AND UPDATED STEERING STABILIZER. THIS HAS TIGHTENED STEERING SOMEWHAT AND REDUCED THE AMPLITUDE OF DEATH WOBBLE BUT HAS NOT ELIMINATED IT. JEEP STILL WANDERS AND JUMPS ONTO ADJACENT LANES WHEN HITTING EXPANSION JOINT ON FREEWAY. DEALER SERVICE MANAGER REFUSES TO CONSIDER ALTERNATIVE FIXES THAT HAVE BEEN SHOWN TO HAVE POSITIVE RESULTS FOR OTHERS. WIND NOISE FROM A PILLAR AND FREEDOM TOP. DEALER NOTED BUT FAILED TO FIX INADEQUATE DEFROSTER CHANNELING RESULTS IN THE DEFROSTER ONLY CLEARING THE CENTER OF WINDSHIELD. DRIVER CANNOT SEE OUT OF WI SHIELD. DESIGN FLAW SINCE THIS IS ON ALL 2018 AND 2019 JL. DEALER REFUSES TO FIX FRAGILE WINDSHIELD GLASS. SERVICE MANAGER AGER REFUSES TO CONSIDER THIS AN ISSUE EVE. THOUGH 1000S HAVE LOST THEIR WINDSHIELD AND HAVE BROKEN NUMEROUS ONES IN SHORT ABOUT TS OF TIME TOO SHORT LOWER CONTROL ARMCOUNTRY OL ARMS IN NOT ENOUGH CASTER AND LACK OF A CASTER ADJUSTMENT RESULTS IN POOR STEERING. ALL ABOVE ITEMS OCCUR WHEN JEEP IS IN MOTION AND REPRESENTS TS A HAZARD ON THE ROAD. *DT