Verified government source

NHTSA complaint #11218845

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

ELECTRICAL SYSTEM,AIR BAGS

Dates

Incident: 06/08/2019
Filed: 06/10/2019

Owner complaint summary

OUR HONDA CRV IS A 2019 PURCHASED LITLLE OVER 4 MONTHS AGO 7800 MILES TO DARE. OUR PROBLEMS STARTED 17 DAYS AGO WITH A ROUTINE FIRST OIL CHANGE. AT THAT TIME WERE ADVISE OF SOFTWARE RECALL AND THEY SAID WAS COMPLETED AND OK TO DRIVE. 6 DAYS LATER AN ELECTRICAL.OR SOFTWARE PROBLEM OCCURRED AND ALL 13 ICONS ON DASHBOARD WENT OFF WHILE DRIVING. ALARMS AND WARNINGS ON DASH AS WELL. BROUGHT BACK TO HONDA AND THEY REBOOTED AND SAID FOUND NO ISSUE.A DAYNOR SO LATER SAME ISSUE AND BROUGHT BA K TO HONDA AUTOFAIR MANCHESTER NH AND THEY KET CAR 4 DAYA AND WORKED WITH HONDA TECH REPLACED TURBO AND RESET SOFTWARE AND SAID MIGHT BE RELATED TO ORIGIGINAL SOFTWARE ISSUE RECALL. A FEW DAYS LATE ON JUNE 8TH WHILE STARTING A 65 BIRTHDAY CELEBRATION FOR MY WIFE WE HEARD THE LOUDEST SHREAKING ALARM WHEN WE WENT OUT FRONT TO DRIVEWAY WE FOUND IT WAS OUT XAR AND AIR BAG HAD DEPLOYED ON ITS OWN WHILE NOT MOVING IN DRIVEWAY. THE ALARM WAS AO BAD PEOPLE DRIVING BY STOP TO HELP. SMOKE WAS POURING FROM DASHBOARD. AGAIN WE CALL HONDA AND THEY TOWED RO HONDA MANCHESTER ONLY AGAIN TO GIVE US YET ANOTHER RENTAL. WHEN GOING BACK TO GET PHONE CORD FROM DIAABLED CAR A GROUP OF HONDA PLOYEES SURROUNDED VEHICLE IN DISMAY. ONE SAID TO ME IS THAT YOUR VEHICHKE I SAID YES AND THWY SAID YOUR LUCKY YOU WERENT KILLED IF THAT HAPPENED WHILE DRIVING. THIS IA WE WE ARE AT 17 DAYS LATER FROM FIRST OIL CHANGE. WE ARE IN FEAR OF DRIVING THIA CAR. HONDA NEW ABOUT THIA PROBLEM AND HAS NOT DECIDED TO SEND OUT RECALL TILL JULY8 2019. ANOTHER MONTH!!! HOW MANY LIVED WILL BE LOAT OR SERIOUS INJURIES BECAUSE OF THISNEGLIGENCE

This is an owner complaint filed with NHTSA (ODI #11218845). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11218845. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.