NHTSA complaint #11231773

Owner complaint summary

THE 2019 JEEP WRANGLER UNLIMITED RUBICON HAS LOOSE STEERING WHICH CAUSES THE VEHICLE TO WANDER LEFT OR RIGHT WHILE DRIVING STRAIGHT IN BOTH CITY AND INTERSTATE SCENARIOS. IT REQUIRES CONSTANT CORRECTION AND IF YOU HIT A BIG GUST OF WIND, IT'S VERY HARD TO CONTROL. I'VE HAD IT FOR JUST OVER 1 WEEK AND HAS APPROXIMATELY 800 MILES. I'VE LOWERED THE PSI IN ALL TIRES TO THE DOCUMENTED 37 PSI AND HAD THE STEERING WHEEL DAMPENER RECALL COMPLETED, BUT THE PROBLEM STILL EXISTS. I'VE TAKEN IT INTO A JEEP AUTHORIZED SERVICE CENTER AND THEY ADJUSTED THE TOE, BUT SAID THAT THE VEHICLE IS OPERATING AS DESIGNED EVEN WITH APPROXIMATELY 2" OF PLAY IN THE STEERING TO BOTH LEFT AND RIGHT AFTER ALL ADJUSTMENTS. WE TEST DROVE OTHER 2019 WRANGLERS ON THE LOT WHICH EXPERIENCED THE SAME PROBLEM. THEY CONTINUE TO CLAIM THIS IS A JEEP THING, BUT OTHERS HAVE REPORTED NO PROBLEMS WITH THEIR STEERING AND HAVE VIDEOS ONLINE SHOWING THEY ARE NOT CONSTANTLY CORRECTING. I ASKED THEM TO REPLACE THE TRACK BAR, DRAG LINKS, AND ENSURE ALL STEERING COMPONENTS ARE TIGHT AND ON SPEC, BUT THEY WILL NOT REPLACE ANY PARTS UNDER WARRANTY BECAUSE THEY SAID IT WILL NOT FIX THE ISSUE. THEY WILL REPLACE THE PARTS IF I PAY OUT OF POCKET.