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NHTSA complaint #11231900

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

Dates

Incident: 04/14/2019
Filed: 07/15/2019

Owner complaint summary

AFTER THE VEHICLE IS STARTED, WITH THE ENGINE RUNNING, IF A DOOR IS CLOSED OR OPENED/CLOSED ANYTHING PLUGGED INTO THE AUX OUTLET WILL SHORT OUT AND RESET (I.E. RADAR DETECTOR WILL REBOOT AS IF POWER SUPPLY WAS INTERRUPTED) AND/OR IF THE FACTORY INSTALLED DVD PLAYERS ARE POWERED ON, THEY WILL TURN OFF. DOES NOT QUALIFY UNDER THE LEMON LAW BECAUSE GM HAS BEEN INVESTIGATING A SIMILAR ISSUE SINCE 01/24/2019 WITH NO CURRENT RESOLUTION OR PATH FORWARD. GM ADVISES DEALERS TO ATTEMPT NO REPAIRS AT THIS TIME AND EXPECT THE CONSUMER TO "LIVE" WITH A POTENTIAL ELECTRICAL SHORT IN THE VEHICLE. GM PIT5653 EXPLAINS A PORTION OF THE ISSUE, BUT NOT ALL. PIT5653 APPLIES TO (10) DIFFERENT GM MANUFACTURED VEHICLES.

This is an owner complaint filed with NHTSA (ODI #11231900). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11231900)Back to reports

Official record ID (ODI): 11231900. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.