Verified government source

NHTSA complaint #11241005

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

SERVICE BRAKES

Dates

Incident: 07/28/2019
Filed: 08/01/2019

Owner complaint summary

AROUND 500 MILES INTO MY LEASE, MY NISSAN STOPPED ME WHILE I WAS DRIVING DUE TO THE AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGING. THERE WAS NOTHING AROUND TO BRAKE. I TOOK MY CAR TO THE DEALERSHIP AND THEY REPLACED THE SENSORS. NOW AROUND 4200 MILES, I WAS DRIVING ON AN EXPRESSWAY IN THE RAIN AND MY CAR PRODUCED AN ERROR "FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION". I TOOK IT BACK TO THE DEALERSHIP AND THEY TOLD ME I HAD BUG DUST THAT WAS MESSING WITH THE SENSORS. THEY CLAIMED THERE IS A SERVICE BULLETIN THAT STATES RAIN, SNOW, FROST, BUGS AND PARKING GARAGES CAN CAUSE THE AUTOMATIC EMERGENCY BRAKING SYSTEM TO MALFUNCTION. I DO NOT FIND THIS ACCEPTABLE ESPECIALLY SINCE THIS CAR HAS ALREADY STOPPED ME WHILE I WAS DRIVING FOR NO REASON. I HAVE TO FIGHT THE DEALERSHIPS TO EVEN LOOK AT IT AND THEN AFTER A COUPLE DAYS, THEY TELL ME IT IS "BUG DUST" (LITERALLY WHAT THEY TOLD ME). I LIVE IN MN.... I CANNOT AVOID RAIN, SNOW, BUGS OR FROST. THE SENSORS ARE TOO SENSITIVE FOR EVERYDAY DRIVING.

This is an owner complaint filed with NHTSA (ODI #11241005). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11241005. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.