Verified government source

NHTSA complaint #11242253

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 TOYOTA CAMRY

Manufacturer

Toyota Motor Corporation

Components

POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

Dates

Incident: 08/01/2019
Filed: 08/07/2019

Owner complaint summary

WHILE DRIVING UP A HILL, THE CAMRY WOULD NOT ACCELERATE WITH THE GAS PEDAL FULLY PRESSED. AT THE TOP OF THE HILL, THE CAMRY WITH THE TRANSMISSION IN DRIVE BEGAN ROLLING BACKWARD DOWN THE HILL AT WHAT WAS APPROXIMATELY 25-30 MPH. THE BRAKE WOULD NOT STOP THE MOVEMENT OF THE CAR. EVENTUALLY, THE EMERGENCY BRAKE WAS ALSO PUT IN PLACE. THE CAMRY ROLLED DOWN THE ENTIRE HILL AND STOPPED WHEN THE BACK TIRE HIT THE CURB. THE CAR WAS STILL ON AND IN DRIVE MODE. WE DID NOT COLLIDE WITH ANY OTHER CARS BECAUSE MOST WERE OFF THE STREET. IT WAS EXTREMELY DANGEROUS. FORTUNATELY, WE COULD HAVE BEEN SEVERELY INJURED OR WORSE. THIS TOOK PLACE ON A CITY STREET. THE HILL IS VERY WALKABLE. THE FACT THAT THE CAR WOULD NOT ACCELERATE WITH THE GAS PEDAL FULLY DEPRESSED IS ALARMING FOR A NEW CAR WITH LESS THAN 4 MONTHS OF USE. THE BRAKES WOULD NOT STOP THE CAR FROM ROLLING BACKWARD WHILE THE TRANSMISSION WAS IN DRIVE. ONCE THE CAR STOPPED, IT SHOWED A CAR FAILURE NOTICE. THE CAR WAS TOWED TO TOYOTA AND REMAINS WITH THE DEALERSHIP TODAY. .

This is an owner complaint filed with NHTSA (ODI #11242253). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11242253. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.