NHTSA complaint #11242304

Owner complaint summary

WE ORDERED A BRAND NEW 2019 WRANGLER SAHARA TO OUR LIKING. I WAS SO EXCITED TO DRIVE IT HOME FROM OUR DEALERSHIP ABOUT AN HOUR AWAY FROM OUR HOME! THAT WAS UNTIL I ACTUALLY STARTED DRIVING IT . THERE IS A BIG DEAD SPOT IN THE STEERING AS YOU AND JEEP ALREADY HAVE BEEN MADE AWARE! IT'S ALL OVER BLOGS AND YOUR SITE. IT WAS A VERY SCARY EXPERIENCE ON THE HIGHWAY, ACTUALLY WHITE KNUCKLED IT ALL THE WAY HOME. I PROBABLY SHOULD HAVE SIMPLY DROVE IT BACK TO THE DEALERSHIP AND LEFT IT THERE. I HAD THE SERVICE MANAGER COME AND PICK IT UP AT MY HOUSE AS I WAS NOT WILLING TO DRIVE IT BACK TO THEM FOR FEAR OF CRASHING OR CAUSING AN EXTREMELY HORRIFIC ACCIDENT! THEY DID COME AND GET THE JEEP AND DROVE IT BACK , HOWEVER THEY HIT BUMPER TO BUMPER TRAFFIC AND DID NOT HAVE THE CHANCE TO EXPERIENCE THE UNSAFE STEERING ISSUE. THEY DID CHANGE THE FRONT STEERING DAMPER AND CLAIMED THAT NO SHIMMY PRESENT AFTER THEIR TEST DRIVE. NOT POSSIBLE! I AM NOT BLAMING FITZPATRICK'S OF ANSONIA FOR THIS I AM HOLDING JEEP SOLELY RESPONSIBLE FOR THIS DANGEROUS ISSUE. I GUESS MY QUESTION TO YOU IS WHEN WILL JEEP BE HELD RESPONSIBLE TO REMOVE THESE VEHICLES FROM THE STREETS. I FEEL THAT A $53K JEEP SHOULDN'T BE SCARY TO DRIVE. I HAVE NO OTHER CHOICE TO TO USE THIS VEHICLE AS I DON'T HAVE A SPARE AS I'M SURE THAT MOST DON'T! I FILLED OUT A SURVEY THAT JEEP SENT ME ASKING FOR A PHONE CALL FOR THIS MATTER AND HAVE YET TO HEAR BACK FROM THEM. PLEASE HELP!