NHTSA complaint #11242320

Owner complaint summary

WE BOUGHT A BRAND NEW 2019 NISSAN ROGUE AT THE END OF MAY 2019. IT HAS BEEN IN THE SHOP FOR OVER 20 DAYS SINCE WE BOUGHT IT. CURRENTLY IT HAS BEEN IN THE SHOP FOR OVER 2 WEEKS. THEY DON'T KNOW WHAT'S WRONG WITH IT. WE HAVE ONLY MADE ONE PAYMENT ON IT. IT RUNS WITHOUT THE KEY IN THE IGNITION. YOU CAN LITERALLY DRIVE IT DOWN THE ROAD WITH NO KEY IN THE IGNITION. WHAT IS TO KEEP IT FROM POSSIBLY BEING STOLEN? ONCE WE GET IT TURNED OFF, BY OPENING DRIVER DOOR AND TURNING WINDSHIELD WIPERS ON, WE CAN'T GET IT TO START AGAIN WITHOUT TURNING ON WINDSHIELD WIPERS. AFTER THE CAR HAS BEEN OFF FOR A BIT AND PARKED, ALL OF THE INTERIOR COMPONENTS COME ON... AC, RADIO, LIGHTS, ETC. THIS RUNS THE BATTERY DOWN. THE WINDSHIELD WIPERS COME ON OFF WHILE DRIVING AND THEN GET STUCK IN THE MIDDLE OF WINDSHIELD AND YOU CAN'T GET THEM BACK ON TO MOVE THEM OUT OF YOUR LINE OF SIGHT. ALL OF THIS IS DISTURBING!!! WHAT IF THE VEHICLE JUST DECIDES TO STOP RUNNING WHILE SOMEONE IS DRIVING IT OR THE BRAKES GO OUT? ANYTHING CATASTROPHIC COULD HAPPEN AT THIS POINT; WHEN THE MANUFACTURER HAS NO CLUE, WHAT IS WRONG WITH THE VEHICLE OR HOW TO FIX IT.... I WILL NEVER TRUST THE VEHICLE. THEY ORDERED 2 BCM COMPUTERS, BUT COMPUTERS DON'T RECOGNIZE OR RESPOND TO THE CAR.... THEY SPENT 8 HOURS YESTERDAY TRACING ALL WIRING AND FOUND NO BREAKS IN ANY OF THE WIRES. I HAVE PUT IN A REQUEST FOR THEM TO BUY THE CAR BACK, BUT THAT'S "UNDER REVIEW".... THEY ARE NOW TRYING TO FIGURE OUT WHICH OF THE 16 MODULES ARE FAULTY. ... THE FIRST TIME IT WAS TAKEN TO THE DEALERSHIP FOR THIS ISSUE, IT ONLY HAD 285 MILES ON IT. THE DEALERSHIPS HAVE PHYSICALLY WITNESSED ALL OF THIS AND I HAVE SEVERAL VIDEOS.