NHTSA complaint #11242506

Owner complaint summary

ON 2 SEPARATE OCCASIONS, AT HIGHWAY SPEEDS, MY 2019 JEEP WRANGLER JL STEERING LOCKED AND MADE IT VERY DIFFICULT/ALMOST IMPOSSIBLE TO TURN IN WHICH I CAM E VERY CLOSE TO CRASHING INTO THE SIDE WALL 2X. TOOK IT TO THE DEALER ON 7/24/19 AND WAS TOLD THAT THERE "WERE BOLTS LOOSE" AND WAS CAUSING THE ISSUE AND SHOULD BE FINE B/C THY TEST DROVE THE VEHICLE FOR ~40 MILES. THE STEERING LOCKED AGAIN ON 8/7/19. I WENT TO THE DEALERSHIP AGAIN FOR THE FIX AND THEY CANNOT REPLICATE "THE CODE" AND DO NOT HAVE A FIX FOR IT. I HAVE CONTACTED JEEP CUSTOMER SERVICE AND I'M NOT GETTING THE ATTENTION NEEDED FOR SUCH A CRITICAL ISSUE. I AM AFRAID TO DRIVE MY CAR AND LOOKING FOR A REPLACEMENT VEHICLE FROM JEEP BUT NOT RECEIVING TIMELY COOPERATION. LASTLY, ON 8/4/19, AT HIGHWAY SPEEDS, MY WRANGLER PERFORMED THE DREADED "DEATH WOBBLE." THE DEALER IS CHANGING THE VEHICLE DAMPER BUT UPON MY RESEARCH, A DAMPER ONLY "MASKS" THE ISSUE AND THERE S A BIGGER ISSUE AT PLAY. FOR REFERENCE, MY VEHICLE WAS BOUGHT BRAND NEW IN MARCH 2019 AND ONLY HAS ~1,400 MILES ON IT AND HAS NEVER BEEN OFF-ROADED. LASTLY, ALL MODIFICATIONS TO THE VEHICLE ARE UNDER WARRANTY AND WERE INSTALLED BY THE DEALERSHIP (EG. 33" TIRES)