NHTSA complaint #11245282

Owner complaint summary

CONTACT STATED I BOUGHT MY 2019 RAM 1500 AT THE END OF MAY ABOUT 3 MONTHS AGO. IN OVER 40 YEARS DRIVING MY RECENT EXPERIENCE WAS ONE OF THE MOST FRIGHTENING. I GOT ON INTERSTATE 10 HERE IN HOUSTON, I WAS IN THE RIGHT LANE AND THE MOTOR VEHICLES BEHIND ME WERE TWO BIG RIGS MOVING AT A GOOD SPEED. I NEEDED TO GET TO THE LEFT LANE FOR EASY PASS. TO GET OUT OF THE TRUCKERS WAY I "PUT MY PEDAL TO THE METAL" AS THE PHRASE GOES. I FELT I BELIEVE IT WAS THREE CRUNCHES UNDER MY RIGHT FOOT. RIGHT AT THIS TIME MY GAS PEDAL WENT BACK AND HIT THE FIRE-WALL CARPET.WAS DRIVING IN MY 3 MONTH OLD RAM 1500 WITH 1840 MILES ON IT. ACCELERATED TO GET ON THE HIGHWAY, PRESSED THE PEDAL AND IT CLICKED LIKE GEARS WERE BREAKING. I COULD FEEL IT UNDER MY SHOE. THE PEDAL GOT STUCK AND I WAS REALLY ACCELERATING, I HIT THE BRAKE HARD AND IT SLOWED THE CAR. I GOT MY SHOE BEHIND THE PEDAL UP HIGH AND PULLED IT TOWARD ME. THE DASH LIT UP "A!" SERVICE ELECTRONIC THROTTLE CONTROLLER! I MOVED THE PEDALS TOWARD ME LIKE A SHORT PERSON WOULD DRIVE. THE ENTIRE PEDAL WOBBLES LIKE ITS BROKEN INSIDE THE UNIT. I PUT A CALL INTO SOMEONE AT THE DEALERSHIP. ON THE FOLLOWING DAY, WEDNESDAY, AUGUST 21ST. I BROUGHT MY TRUCK IN TO THE DEALER. THEY JACKED INTO THE OBD CONNECTOR AND A MINUTE LATER IT SHOUT OUT 6-7 ISSUES. THEY GAVE ME A LOANER CAR AND SAID THIS WOULD TAKE A FEW DAYS TO SORT. I GOT A CALL ABOUT TWO HOURS LATER TELLING ME THAT A NEW THROTTLE CONTROLLER HAD TO BE ORDERED AND THAT WOULD TAKE ABOUT A WEEK TO GET. THEY ALSO SAID THEY COMPARED MY PEDAL WITH A NEW TRUCK AND THAT THERE WAS AN PROBLEM. I'M HOPING FOR A CALL BACK. THIS IS SERIOUS! I A VERY DECENT DRIVER, I CAN'T IMAGINE A WOMAN OR OLDER MAN IN MY SITUATION. *DT *DT *DT *DT *DT *TR *DT *DT *TR*JB *DT