NHTSA complaint #11246141

Owner complaint summary

WE BOUGHT THIS CAR 3/2019 AND SOON THEREAFTER STARTED HAVING SIGNIFICANT PROBLEMS WITH THEIR TECHNOLOGY CONTROLLING NAVIGATION, PHONE, MEDIA, ETC., AND ITS FAILURE TO PERFORM CAN CAUSE DRIVER DISTRACTION, WHICH IS A CLEAR SAFETY ISSUE. ALL THESE THINGS HAVE OCCURRED MULTIPLE TIMES, WITHOUT CONSISTENCY AS TO WHY OR WHEN: 1.NAVIGATION FAILURE 2.CONFLICTING NAVIGATION DIRECTIONS BETWEEN THE DASHBOARD SCREEN AND THE ILLUMINATED NAVIGATION DIRECTIONS ILLUMINATED IN THE DRIVER'S WINDOW 3.DROPPING PHONE CALLS 4.DROPPING APPLE CAR PLAY AND ITS NAVIGATION SYSTEM 5.A TWO-VIEW SCREEN THAT CAN GO COMPLETELY BLANK, OR EITHER OF THE VIEWS CAN GO BLANK 6.THE CLOCK CHANGES TIME FOR NO REASON, AND THE LIST FOR THE FAILURES GO ON. ALL THE ISSUES ABOVE CAN DISTRACT THE DRIVER AND POTENTIALLY CAUSE AN ACCIDENT WITH OUR FAMILY INSIDE.THESE GLITCHES HAPPEN AT ANY TIME, CONFUSING AND DISTRACTING THE DRIVER. THIS IS SIMPLY UNSAFE.WE HAVE REPORTED ALL THESE ISSUES TO THE ACURA DEALERSHIP WHERE THE NEW CAR WAS PURCHASED. WE HAVE PROVIDED PICTURES AND VIDEOS OF THE FLAWS TO THE DEALER. THE DEALER REBOOTED THE CAR, BUT THE PROBLEMS PERSIST. ONLY RECENTLY, AFTER PUSHING ACURA, THEY ADMITTED THERE IS A KNOWN TECHNOLOGY ISSUE WITH THIS VEHICLE AND ACURA IS AWARE OF IT AND IS WORKING ON A SOLUTION, WITH NO DEFINITIVE DATE FOR RESOLUTION. IN THE MEANTIME, WE ARE DRIVING A CAR WITH SIGNIFICANT AND POTENTIALLY SERIOUSLY DANGEROUS FLAWS, WHICH ACURA KNEW AT THE TIME OF THE SALE, YET SOLD TO THE PUBLIC REGARDLESS. IN THE LAST CONVERSATION WITH ACURA, WE BASICALLY WERE YELLED AT AND TOLD THEY WOULD NO LONGER BE OF ASSISTANCE AND WE HAD TO WAIT FOR THE FIX. SO WE BOUGHT A AUTO, WITH KNOWN SERIOUSLY DANGEROUS DEFECTS BY ACURA, WITH NO SOLUTIONS FORTHCOMING, AND STONEWALLING BY ACURA. THEY DID OFFER TO BUY BACK THE CAR, BUT AT A DISCOUNT SINCE WE HAVE OWNED IT FOR FIVE MONTHS. IT ALL SMELLS.