NHTSA complaint #11251866

Owner complaint summary

I OWN A 2019 RAM 1500 AND THE INSTRUMENT CLUSTER HAS STOPPED ILLUMINATING. I CONDUCTED INTERNET RESEARCH AND LEARNED THERE IS A PENDING RECALL FOR 1... YES 1 RAM TRUCK IN THE US WITH THIS ISSUE. EUREKA, I THINK I'VE LOCATED IT! I CALLED THE RECALL PHONE NUMBER FOR FCA AND EXPLAINED THE SITUATION. THE CALL TAKER WAS UNABLE TO COMPREHEND THE ISSUE AND REPEATEDLY TOLD ME I COULD NOT SPEAK WITH A MANAGER. THE CALL TAKER HUNG UP ON ME. I CALLED BACK AND SPOKE TO A DIFFERENT REPRESENTATIVE AND SHE WOULD NOT ALLOW ME TO SPEAK TO A MANAGER EITHER. THIS ISSUE IS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER 19V556000. I NEED THIS RECALL TO BE ISSUED QUICKLY SO IT CAN BE FIXED. ACCORDING TO VARIOUS SITES, THE OWNER (I ASSUME ME) WILL BE NOTIFIED IN EARLY SEPTEMBER. MAYBE WE CAN JUST TAKE CARE OF THIS NOW. I AM CONCERNED WITH THE INSTRUMENT CLUSTER ISSUE SINCE IT IS THE DISPLAY CENTER FOR MY ODOMETER, AND ALL OTHER WARNING SYSTEMS ON THE VEHICLE. I HAVE PREVIOUSLY TAKEN MY VEHICLE TO THE DEALERSHIP FOR PERIODIC ILLUMINATED CHECK ENGINE LIGHTS. THE FIRST TIME I WAS TOLD THAT THE TRUCK HAD NO RECORD OF THE CHECK ENGINE LIGHT EVER BEING ILLUMINATED. I TOOK IT BACK AFTER MORE ILLUMINATIONS KEPT CONTINUING. THE DEALERSHIP KEPT THE TRUCK FOR A WEEK AND WERE FINALLY ABLE TO TROUBLESHOOT THE ISSUE. I HAVE ALSO HAD ISSUES WITH MY RATHER LARGE RADIO SCREEN FAILING TO TURN ON AND / OR WORK. ADDITIONALLY, THE BRAKES SQUEAL LIKE CRAZY. THE DEALERSHIP WAS UNABLE TO FIX THIS ISSUE AND SAID IT WAS JUST BRAKE DUST. THE VEHICLE HAD ONLY 2,000 OR SO MILES ON IT AT THE TIME. I BELIEVE MY TRUCK ONLY HAS ABOUT 3,200 MILES ON IT RIGHT NOW, BUT I CANNOT REALLY TELL BECAUSE I CANT' SEE THE ODOMETER. I HAVE READ VARIOUS COMPLAINTS ON THIS SITE REGARDING THIS MODEL AND MANY OF THEM APPLY TO ME AS WELL.