Verified government source

NHTSA complaint #11258440

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

Dates

Incident: 09/20/2019
Filed: 09/26/2019

Owner complaint summary

I PURCHASED A NISSAN ROGUE SV AWD ON JULY 17,2019. WHILE DRIVING BETWEEN 10-20 MPH I NOTICED THE CAR WOULD SPORADICALLY DECIDE NOT TO ACCELERATE AT ALL . I WOULD FLOOR THE GAS AND THE RPM GAUGE WOULD NOT REGISTER NOR WOULD THE CAR ACCELERATE . THIS ALSO OCCURRED WHILE COASTING THROUGH EZ PASS TOLLS ON THE GARDEN STATE PARKWAY! IMAGINE BEING IN THE LEFT OR MIDDLE LANE AND UNABLE TO ACCELERATE ON HIGHWAYS FROM 20 MPH ! IT ALSO OCCURRED WHILE PULLING ONTO HIGHWAYS AND DRIVING ROUNDABOUTS . NO LIGHTS ON DASHBOARD INDICATE WHAT WAS GOING ON . I CALLED NISSAN ON SEPTEMBER 20,2019 AND TOOK THE EARLIEST APPT SEPTEMBER 23,2019. I WAS FIRST TOLD THAT AFTER THEY DRIVE MY CAR TEN MILES THEY COULDN'T REPLICATE WHAT OCCURRED SO I COULD TAKE IT HOME . I REFUSED AND SAID THAT WAS UNACCEPTABLE AS THE CAR WAS DANGEROUS. I TOLD THEM TO KEEP IT AND FIND OUT WHAT WAS WRONG. THEY CALLED LATE THAT AFTERNOON AND SAID THEY FOUND I NEEDED A STOP LAMP SWITCH . I WAS TOLD THAT THE CAR 'THOUGHT' I WAS BRAKING AND WOULD NOT LET ME ACCELERATE. I SAID THAT'S DANGEROUS AND OUTRAGEOUS! THEY SAID THE LAME SWITCH HAD INTERMITTENT INTERNAL FAILURE . WHEN I ASKED ( AFTER RESEARCHING IT) THAT THECAR MIGHT NEED TO BE REPROGRAMMED? THEY SAID NO . MY CAR IS BRAND NEW AND UNDER WARRANTY. THIS SITUATION SHOULD NEVER OCCUR IT CAN CAUSE SERIOUS INJURIES TO ALL . PLEASE ISSUE A RECALL REGARDING THIS ! THE CAR WAS GIVENBACK TO ME ON SEPTEMBER 25.2019. I'M WORRIED ABOUT MY SAFETY WHILE DRIVING IT .

This is an owner complaint filed with NHTSA (ODI #11258440). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11258440. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.