NHTSA complaint #11258691

Owner complaint summary

8/23/19 I BOUGHT A NEW, 2019 EQUINOX PREMIER. ON 9/19/19 TRAVELING 70 MPH ON INTERSTATE 70 NEAR COLUMBUS, OH, CAR MADE LOUD BANG, SHOOK, AND WENT TO REDUCED POWER MODE. CAR BEHIND US WAS ABLE TO QUICKLY CHANGE LANES AVOIDING A CRASH.TOWED TO WYLER CHEVROLET, TOLD CAR HAD A RECALL NOTICE REGARDING CHARGE COOLER HOSE. WE WERE NEVER NOTIFIED OF RECALL. WYLER TOLD US IT'S FIXED SO WE CONTINUED TRIP TO PITTSBURGH. 9/22/19 SAME THING HAPPENED. THIS TIME TOWED TO CLASSIC CHEVROLET IN PITTSBURGH, THEY KNEW NOTHING ABOUT THE RECALL BUT FOUND IT ON GM WEBSITE, PRINTED THE NECESSARY REPAIR INFORMATION, 9/23/19 TOLD US CAR HAD A GUARANTEED FIX. 9/24/19, DRIVING 70 MPH IN PITTSBURGH RUSH HOUR TRAFFIC, BANG, SHAKING CAR, REDUCED POWER MODE. ONSTAR TOLD US TO DRIVE TO CREVILLI CHEVROLET IN PITTSBURGH. MYCHEVROLET TOLD US THEY WOULD PAY FOR A RENTAL SO WE COULD RETURN TO CINCINNATI AND TOW THE CAR TO OUR DEALER JOSEPH CHEVROLET IN CINCINNATI. 9/28/19 CAR IS STILL SITTING WHERE WE PARKED IT AT CREVILLI IN PITTSBURGH. WE HAVE A CASE NUMBER AND ADVISOR. UNFORTUNATELY WE KNOW NOTHING AS THEY WON'T RETURN PHONE CALLS AND HAVE NO DOCUMENTATION THAT THEY WILL PAY FOR RENTAL CAR. WE ARE FL RESIDENTS AND HAVE TO BE IN FLFOR MEDICAL APPOINTMENTS BY 10/7/19 HOWEVER OUR BRAND NEW CAR IS IN PITTSBURGH. INTERNET SEARCH REVEALS NUMEROUS STORIES REGARDING SAME SCENARIO WHILE DRIVING 2019 EQUINOX. UNBELIEVEABLE THAT CHEVROLET IS ALLOWED TO CONTINUE SELLING THESE DEFECTIVE VEHICLES PUTTING DRIVERS IN HARMS WAY. ALL WHO HAVE POSTED ONLINE COMPLAIN ABOUT TERRIBLE GM CUSTOMER SERVICE. MY WIFE AND I ARE 73, ON A FIXED INCOME, AND THIS STRESS IS TAKING A TOLL ON OUR HEALTH. FINANCIALLY WE ARE MAKING PAYMENTS ON A VEHICLE THAT CAN'T BE DRIVEN AND IS SITTING IN PITTSBURGH. WHAT ARE WE TO DO? NO ON WILL TELL US THE STATUS OF OUR CASE.